All items that are delivered domestically via standard service (within the UK) are free of charge! Items delivered to other locations are dependent on the service used.
You can get see a list of shipping costs by selecting the shipping information tab on the product page. Additionally, you can enter your address in the shipping calculator available in the shopping cart to get the relevant options available.
We utilize Royal Mail, DHL, and FedEx to dispatch orders to various locations.
For further detail on our dispatch process and shipping details, please check our Shipping & Delivery page.
Our courier partners' delivery times vary according to the location you've ordered from. For a list of the expected wait times for each region you can select the 'Shipping Information' tab available on each product page. For more information on our delivery process take a look at our Shipping & Delivery page.
If your package still hasn't arrived in the time frame allocated to your region, please get in contact with us via email at: firstname.lastname@example.org and we will begin the process of investigating the delay.
Size can be a tricky issue when it comes to jewellery, as different styles can require different sizes. To help out, we will certainly replace your item with another ring size, provided we have that size in stock within 30 days. If your desired size isn't in stock we will refund your purchase on return.
A tool that can help, is our handy ring size chart, available in the tab section on the ring product pages. If you're uncertain of your ring size, use a tape measure to get the circumference of the intended finger for wear (making sure to allow a bit of slack where needed for a comfortable fit) and then compare to the relevant column.
Silverly head office is comprised of a small team ready to answer any queries you may have. If you have an order related issue, please get in touch by e-mail as this is the fastest way to collect your details and respond.
Our email address is: email@example.com
If you do have an urgent request you can also try our business line during office hours (9am-5pm) on 02083497295.
We have support for a range of different payment methods on our store. You may pay using Mastercard, Visa, American Express, Apple Pay or PayPal. We do not accept cash or check.
If there is any issue with the item that you purchased on arrival, please get in contact with us and we will rectify the problem either through a refund or replacement of your choosing. If you are not satisfied with the item(s) you have ordered, we will issue a refund or exchange provided the item(s) are returned within 30 days of receipt and in a resalable condition.
For more information on our refund/replacement policy, please visit our Returns & Cancellations page.
As long as the order has not been processed and dispatched, we will endeavour to get your changes through.
Please send through your request ASAP to firstname.lastname@example.org.
For detailed information on our cancellation and refund policies, please visit our Returns & Cancellations page.