Returns & Cancellations

CANCELLATION POLICY

You have the right to cancel an order from the moment you place your order on the Website, without giving any reason and up to 14 calendar days upon receipt of your order, in accordance with the Consumer Rights Act 2015. To exercise your right of cancellation, please contact us at contact-us@silverly.co.uk or at +442083497295.

RETURN AND EXCHANGE POLICY

If you are not satisfied with the item(s) you have ordered, we will issue a refund of the purchased item cost or provide an exchange provided the item(s) are returned within 30 days of receipt and are in a resalable condition (meaning the item(s) cannot be damaged, soiled, washed, altered or worn). We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

If you receive an incorrect, faulty or damaged item, please contact us at contact-us@silverly.co.uk or at +442083497295 so we can assist you.

How to return the item(s) you ordered:

All our packages contain a return address on the delivery/invoice note, please use the relevant address to return the item.

Please include the following information when returning an item(s):

  1. a) Your order number;
  2. b) If you would like an exchange or a refund;
  3. c) If you would like an exchange, please clearly state which item/s (including size/colour, etc.)

Refunds:

The balance will be refunded within 7 days from the day we receive the item(s) in the conditions mentioned above.

Your refund will be payable with the same payment method you chose for purchase.

If you have paid by credit or debit card, we will refund the balance to the card originally used.