Shipping & Delivery

DELIVERY POLICY

We process all orders within one working day and all orders received over the weekend or public holidays will be processed on the next working day.

During business days, orders are processed until 2.30pm. All orders thereinafter are processed on the following business day.

We securely pack every piece in a white branded jewellery box with a small branded cloth to polish your silver items.

If, for some reason, the item purchased is out of stock we will inform you within one working day.

You will know when your order has been dispatched as you will be notified by email. Shipping rates are calculated at checkout time based on your address and chosen shipping method.

Our international shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery. We cannot, and will not, falsely report on an item’s value to help you avoid these fees.

Estimated delivery times are not guarantees as items will sometimes get tied up in customs for weeks.

 

DELIVERY TIMES TO UK

During the checkout process, you'll be given the option to choose how your items are delivered.

All UK orders with a value of under £40.00 are dispatched by First Class Mail and usually take 1 to 5 working days from the date of posting.

Please note that we will need to wait 21 days from dispatch before we can investigate the non-arrival of an item sent by First Class Mail.

More expensive products are dispatched by either a tracked service (1-3 working days) or next day delivery, depending on the size and value of your order. Both methods will require a signature upon delivery.

We can also offer delivery upgrades to guaranteed next day service for an additional fee. Please select the option during the checkout process.

 

DELIVERY TIMES TO USA

During the checkout process, you'll be given the option to choose how your items are delivered.

All STANDARD orders to the USA are sent by USPS. When we ship your order you will receive an email with a tracking number which you can use to track your package on USPS.com. Delivery is typically in 4-9 business days.

We can also offer delivery upgrades to guarantee the delivery in 1-2 business days for an additional fee. Please select the option during the checkout process.

EXPEDITED orders are sent by FedEx.

 

DELIVERY TIMES TO EUROPE

During the checkout process, you'll be given the option to choose how your items are delivered.

All STANDARD overseas orders are sent by Priority Airmail or DHL Global Mail depending on a variety of factors including product weight, size and delivery address.

If we use DHL Global Mail, you can track your item online to its final destination. Delivery is typically in 5 to 12 business days.

Airmail is not a tracked service. According to the Royal Mail's shipping terms, your product/s has to be delivered to you in 5 - 15 business days. This timescale can occasionally be shorter but will be no more than 15 business days. 

We can also offer delivery upgrades to guarantee the delivery in 1-2 business days for an additional fee. Please select the option during the checkout process.

EXPEDITED overseas orders are sent by DHL Express or FedEx.

 

DELIVERY TIMES TO THE REST OF THE WORLD

During the checkout process, you'll be given the option to choose how your items are delivered.

All STANDARD overseas orders are sent by Priority Airmail or DHL Global Mail depending on a variety of factors including product weight, size and delivery address.

According to the Royal Mail's shipping terms, your product/s has to be delivered to you in 10 - 25 business days. This timescale can occasionally be shorter but will be no more than 30 business days.

* Please note that for some locations it can take longer than stated due to local Postal Services.

We can also offer delivery upgrades to guarantee the delivery in 1-2 business days for an additional fee. Please select the option during the checkout process. , as well as local and international delivery estimates,.

EXPEDITED overseas orders are sent by DHL Express or FedEx.